Frequently asked questions

Does this clinic prescribe medications?


Alevea's providers conduct assessments to determine the best treatment plan and can prescribe medication for psychiatric illnesses and other situations requiring medication intervention. Psychotropic medications are useful and appropriate for some conditions, such as severe depression, bipolar disorder, anxiety, and ADHD. However, they are not necessary in every case. Our providers are trained to deal with the psychological and interpersonal aspects of difficulties, as well as prescription of medication. Often, therapy and/or a change in a life situation is the appropriate intervention.




What questions should I ask about my medications?


- What is the name of the medication, and what is it supposed to do? - How and when do I take it, and when do I stop taking it? - What if I miss a dose? - What foods, drinks, or other medications should I avoid while taking the medication? - Should it be taken with food or on an empty stomach? - Is it safe to drink alcohol while on this medication? - What are the side effects, and what should I do if they occur? - Is there some printed information about the medication available? - What are my options?




What kinds of conditions does Alevea Mental Health treat?


Alevea's providers treat most mental health conditions including depression, anxiety, bipolar disorder, psychosis, ADHD, PTSD, insomnia, opiate addiction, and medication management.




What if I am running out of medication?


Our providers and staff will assist you in managing your medication. However, it is your responsibility to ensure you do not run out of medications. Scheduling follow ups, not missing your appointments, and communicating with our staff is essential. You can submit a Medication Refill Request found on the bottom of the website. We will not refill any controlled medications like benzodiazepines, suboxone, or ADHD medications via the Medication Refill Request form. For controlled medications you need to call the office and request a bridge and schedule a follow up.




Does Alevea Mental Health accept insurance?


Alevea is contracted and considered In-Network with multiple commercial insurance companies. You can find the list of insurance companies on our website. If you are unsure if Alevea is considered In-Network contact your insurance company and verify prior to scheduling an appointment. Something to consider, every plan is different where the Co-pays, Coinsurance, and Deductables all vary. We do offer a discounted cash rates that include Student, Veterans, and Public Service member discounts. We will work with you, financially, to ensure you receive the care you need.




Does Alevea Mental Health have psychiatrists?


The providers at Alevea Mental Health are Physician Assistants that are trained in Adult Psychiatry. They work collaberatively with a board certified psychiatrist. The providers at Alevea Mental Health can conduct an evaluation, diagnose conditions, order labs, and prescribe medications. The providers practice evidence based medicine and strive to be up to date on the most recent treatments and medications.




Does Alevea Mental Health Charge a Fee for Administravtive Paperwork?


Alevea understands the importance of filling out certain forms for our patients and the time and effort that is needed to complete them. Certain services are not covered by Insurance, therefore to offset the associated time and cost of the providers, there is a small fee associated with the below services.

• Charge for extensive phone consultations (greater than 25 minutes) $50

• Charge for copying and distribution of patient medical records. $25.00

• Charge for insurance authorization of prescription medications. $15.00

• Charge for forms completion FMLA, ESA (Emotional Support Animal), School Letters or Disability Resource Center forms. $35.00

Alevea Mental Healt DOES NOT complete and Short-Term or Long-Term Disability Paperwork.




Does Alevea Mental Health offer Therapy or Counseling?


Alevea works with several therapy and cousneling groups in the area. You can find more information in the Scheduling section of the website. Our staff and providers will help refer you to a psychologist, therapist, social worker, or counselor.




Does Alevea Mental Health conduct any Court Ordered Evaluations or Legal Counsel?


Alevea Mental Health DOES NOT provide Court Ordered Treatment/Evaluations or any Legal Counsel.




Does Alevea Mental Health see adolescents or children?


Alevea is only licensed for adult patients. Bayless Integrated Health or Banner Behavioral Health does offer adolescent and child psychiatry services.




Do I pay for my visit up front or does Alevea bill me?


Your co-pays are required at the time of service. We accept all major credit cards and cash or check. Your visit is billed to your insurance company first before any patient balance is calculated. Insurance plans widely vary and depending on your coverage you may end up with a balance due. We do require our patients to keep a credit card on file in our secure EMR in the event there is an outstanding balance or co-insurance due. We do not charge your card without notifying you in advance. See the Credit Card Authorization Form for more information or call the office with any questions.





Contact
Send us a message
A staff member will reply as soon as possible
Please do not send any personal Health Information
CALL THE OFFICE 480-247-7476
DO NOT SEND MEDICATION REFILL REQUEST using this form. PLEASE USE THE MEDICATION REFILL REQUEST LINE.

    Southern Avenue Medical Center

    2034 East Southern Ave. Suite D

    Tempe, Arizona 85282

    ​​Tel: 480-247-7476

    Fax: 602-419-3101

    Billing: (855) 689-8166 or Ezekiel.martin@hpiinc.com

    i​nfo@aleveamentalhealth.com

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    Arizona State University

    hotline

    (480) 921-1006

    Suicide Prevention Hotline, Alevea Mental Health
    Arizona Department of Health Services, Alevea Mental Health

    Empact Suicide Line

    24 hours / 7 days (480) 784-1500 

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